Terms & Conditions

1. Introduction & Acceptance

These Terms & Conditions ("Terms") form a legally binding agreement between you and ApniSociety ("ApniSociety", "we", "us", or "our") regarding your use of our society management platform.

By creating an account, accepting these Terms in any ApniSociety application, or otherwise using the Services, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy.

2. Scope of the Services

These Terms apply to all ApniSociety products and channels, including:

• Member App — for residents and society members
• Society Admin App — for society committee / authorized administrators
• Vendor App — for service providers serving societies
• Gatekeeper App — for security / gate staff
• Visitor Website — for guest / visitor check-in and entry requests
• Marketing Website — apnisociety.in and related landing pages
• Related backend services, notifications, billing, and support channels

Together, these are referred to as the "Services".

3. Definitions

• Member / Resident: A person associated with a society unit who uses the Member App
• Society Admin: An authorized person managing society operations through the Admin App
• Vendor: A business or individual offering services to a society through the Vendor App
• Gatekeeper: Security / gate staff using the Gatekeeper App
• Visitor: A guest or other person requesting entry through the Visitor Website or other visitor workflows
• Society: A residential community or housing society registered on ApniSociety
• Subscription: A paid plan for using ApniSociety platform features for a society and / or vendor
• User Content: Any data, text, images, documents, listings, messages, or other materials you submit through the Services

4. Eligibility & Account Registration

4.1 Age Requirement

You must be at least 18 years old to create an account and use the Services.

4.2 Account Creation

Depending on the product, you may sign in using Google Sign-In, Sign in with Apple, email and password, society code and PIN, or other methods we enable. You agree to:

• Provide accurate, current, and complete information
• Keep your profile, contact details, and verification documents up to date
• Maintain the confidentiality of your devices, accounts, OTPs, and PINs
• Use only one account per person unless we expressly permit otherwise

4.3 Account Responsibility

You are responsible for all activity under your account or gatekeeper profile. Notify us immediately at help@apnisociety.in if you suspect unauthorized access or a security breach.

4.4 Society Onboarding

Society admins may create or manage society workspaces, units, members, staff, gatekeepers, and related records. Admins represent that they are authorized by the society to do so and that information they upload is accurate and lawfully obtained.

5. Role-Specific Terms

5.1 Members / Residents

• Use society features such as notices, complaints, bookings, payments proofs, visitors, meetings, voting, and marketplace responsibly
• Provide accurate visitor and household information
• Pay maintenance, facility, or event contributions as required by your society
• Communicate respectfully with admins, vendors, gatekeepers, and other members

5.2 Society Admins

• Manage society data, members, payments, vendors, gatekeepers, and security workflows lawfully and ethically
• Keep member, staff, visitor, and financial information confidential and use it only for legitimate society purposes
• Verify payment proofs, KYC documents, and operational records with due care
• Ensure applicable platform subscription fees are paid on time
• Obtain any society-level approvals needed before uploading personal data of residents, staff, or visitors

5.3 Vendors

• Provide accurate business, contact, service, and KYC information
• Deliver services as represented and comply with applicable licenses and laws
• Use member contact or unit details only to fulfil assigned requests
• Maintain any required vendor subscription associated with a society

5.4 Gatekeepers

• Use the Gatekeeper App only for authorized gate and security operations
• Handle visitor photos, vehicle details, and resident information carefully and confidentially
• Record entry / exit and duty attendance accurately
• Not share society codes, PINs, or device access with unauthorized persons

5.5 Visitors

• Provide true identity and visit details when requesting entry
• Understand that visitor photos, logs, and contact details may be shared with the host member, gatekeeper, and society admin for security purposes
• Comply with society entry rules and leave when requested

5.6 Website Visitors

• Use the marketing website only for lawful enquiries and browsing
• Provide accurate details if you submit a pricing or contact form

6. Subscriptions, Pricing & Payments

ApniSociety uses different commercial models for societies and vendors. Members and gatekeepers do not pay ApniSociety platform fees.

6.1 Society Platform Subscription

• Access to the Member, Society Admin, and Gatekeeper apps for a society is covered by the society's platform subscription
• Society platform pricing is custom and agreed with the society admin (or other authorized society representative), based on society size, plan duration, and commercial terms discussed with ApniSociety
• There is no fixed public price list for society plans. Final fees, trial (if any), and validity period are confirmed during onboarding / sales discussion
• After verification and commercial confirmation, ApniSociety activates the society's access for the agreed trial or paid period
• Society admins are responsible for paying agreed platform fees on time. Unpaid or expired subscriptions may result in suspension of society access
• Prices are in Indian Rupees (INR). Applicable taxes (including GST) may apply as stated in the commercial terms shared with the society

6.2 Vendor Subscription

• Vendors pay a separate subscription to ApniSociety for each society they serve
• Vendor subscription charges are calculated based on the society's unit count and the plan selected in the Vendor App (for example monthly or yearly), and are shown before payment
• Eligible new vendor–society associations may receive a free trial as displayed in the Vendor App / website. After the trial (or if no trial applies), charges begin as per the selected plan
• Vendor subscription payments are processed through Razorpay (including UPI AutoPay where enabled) and generally continue on a recurring basis until cancelled
• Applicable taxes such as 18% GST may be charged on vendor subscriptions as shown at checkout / invoice

6.3 Society Maintenance & Other Contributions

Maintenance charges, facility booking fees, event contributions, and similar dues are paid by members to the society (for example via UPI or other methods designated by the society). ApniSociety may facilitate recording and verification of payment proofs, but is not the merchant of record for those society-level payments unless expressly stated. These payments are not ApniSociety platform fees.

6.4 Refund Policy

• During an eligible free trial, no paid subscription charge applies for that trial period
• Paid society and vendor subscription fees are generally non-refundable once the paid period has started, except where required by law
• Pro-rata refunds are not provided for unused days or partial periods, unless we expressly agree otherwise in writing
• Refund requests arising from confirmed technical failures attributable to ApniSociety may be reviewed case by case
• Deleting an account does not automatically entitle you to a refund for unused subscription time

7. Acceptable Use & Prohibited Activities

We may investigate violations and suspend or terminate access, remove content, or report matters to society admins or authorities where appropriate.

8. User Content & Intellectual Property

8.1 Your Content

You retain ownership of User Content you submit. By submitting User Content, you grant ApniSociety a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, and otherwise use that content as needed to operate, secure, support, and improve the Services and to make it available to authorized users within the relevant society context.

You represent that you have all rights needed to submit the content and that it does not violate law or third-party rights.

8.2 Our Intellectual Property

The Services, including software, design, logos, trademarks, text, graphics, and other materials (excluding your User Content), are owned by ApniSociety or its licensors. You may not copy, modify, distribute, sell, or create derivative works from our intellectual property except as expressly permitted.

9. Privacy & Data Protection

Our collection and use of personal data is described in our Privacy Policy. By using the Services, you also acknowledge that:

• Society admins, gatekeepers, vendors, and other authorized roles may access certain data as needed for society operations
• Visitor photos and gate logs are processed for security and entry management
• You must only upload personal data of others when you have a lawful basis to do so

10. Third-Party Services

The Services may rely on or link to third-party providers such as Google Firebase, Google Sign-In, Sign in with Apple, Razorpay, UPI apps, WhatsApp, and other tools. Their terms and privacy practices govern your use of those third-party services. We are not responsible for third-party services we do not control.

11. Disclaimers

The Services are provided on an "as is" and "as available" basis to the maximum extent permitted by law. We do not warrant that the Services will be uninterrupted, error-free, completely secure, or fit for every society's particular purpose.

ApniSociety is a technology platform. We do not control and are not responsible for:

• Decisions made by society admins, members, vendors, or gatekeepers
• Disputes between residents, societies, vendors, visitors, or staff
• Accuracy of society records, payment proofs, KYC documents, or visitor information submitted by users
• Quality or outcome of vendor services arranged through the platform
• Physical security outcomes at a society premises

12. Limitation of Liability

To the maximum extent permitted by applicable law, ApniSociety and its operators, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, data, goodwill, or business opportunities, arising out of or related to your use of the Services.

Our total aggregate liability for any claim arising out of or relating to the Services shall not exceed the amount of subscription fees you paid to ApniSociety for the Services in the three (3) months immediately preceding the event giving rise to the claim, or ₹5,000, whichever is higher.

Nothing in these Terms excludes liability that cannot be excluded under Indian law.

13. Indemnity

You agree to indemnify and hold harmless ApniSociety and its operators from claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of your misuse of the Services, your User Content, your violation of these Terms or applicable law, or your infringement of any third-party right.

14. Suspension & Termination

You may stop using the Services at any time and may request account deletion as described in our Data Deletion page and Privacy Policy.

We may suspend or terminate access, with or without prior notice, if:

• You violate these Terms or our Privacy Policy
• Subscription payment fails or remains overdue
• We detect fraud, abuse, security risk, or illegal activity
• A society admin or competent authority requests removal for a valid operational or legal reason
• We discontinue or materially modify a product or feature

Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, indemnity, and governing law) will survive.

15. Changes to the Services or These Terms

We may update the Services and these Terms from time to time. When we make material changes to these Terms, we will update the "Last Updated" date above and may notify you through in-app notices, email, or a website notice. Continued use of the Services after changes become effective constitutes acceptance of the revised Terms, except where applicable law requires a different form of consent.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Subject to the negotiation period below, courts in Ahmedabad, Gujarat, India shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services.

Before filing a formal legal action, you agree to first contact us at help@apnisociety.in and attempt good-faith resolution for at least 30 days.

17. General

• Entire agreement: These Terms and the Privacy Policy are the entire agreement between you and us regarding the Services
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect
• No waiver: Failure to enforce a provision is not a waiver of that provision
• Assignment: You may not assign these Terms without our consent. We may assign them in connection with a reorganization, merger, or sale of assets
• Force majeure: We are not liable for delays or failures caused by events beyond our reasonable control

18. Contact Us

• Email: help@apnisociety.in
• Phone / WhatsApp: +91 88495 36345
• Website: https://apnisociety.in
• GSTIN: 24ACNFA3052B1ZX
• Jurisdiction: Ahmedabad, Gujarat, India