Privacy Policy

Welcome to ApniSociety! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our Smart Society Management App.

1. Information We Collect

1.1 Personal Information

When you register and use ApniSociety, we may collect:

• User Details: Name, mobile number, email address, flat number, society name
• Member Information: Number of members in household, family details (if provided)
• Vehicle Information: Vehicle registration numbers, vehicle type
• Payment Information: Payment receipts, transaction details for maintenance and event contributions
• Profile Pictures: Optional user profile photos

1.2 Usage Data

We automatically collect certain information when you use our app:

• Device information (model, operating system, device ID)
• App usage statistics and interactions
• Log data including IP address, access times, and pages viewed
• Push notification preferences and delivery status

1.3 User-Generated Content

• Notices and announcements (text, images, PDFs)
• Complaints and service requests
• Flat rental/sale listings with descriptions and photos
• Facility booking requests
• Voting responses in society polls
• Vendor reviews and ratings
• Visitor approval requests

2. How We Use Your Information

• Service Delivery: To provide core app features including maintenance payment tracking, event bookings, visitor management, and facility reservations
• Communication: To send push notifications about payments, notices, visitor approvals, complaints, events, and important society updates
• Society Management: To help society admins manage members, track payments, organize events, and maintain records
• Security: To verify visitor entry requests and maintain security logs
• Financial Management: To track maintenance payments, event contributions, facility booking charges, and generate financial reports
• App Improvement: To analyze usage patterns, fix bugs, and enhance user experience

3. Role-Based Access & Data Sharing

3.1 Within Your Society

• Members: Can view society notices, events, vendor listings, and emergency contacts. Their personal information is visible to society admins
• Admins: Have access to member details, payment records, booking requests, complaints, voting results, and financial reports
• Vendors: Can view service requests and contact information of requesting members

3.2 Third-Party Services

• Razorpay: For processing subscription payments — please refer to Razorpay's privacy policy for their data handling practices
• Cloud Services: We use secure cloud infrastructure to store and process data
• Push Notification Services: To deliver real-time alerts on your device

4. Payment Processing & Subscription

Currently, maintenance payments and event contributions are processed manually with admin verification of payment proof. No payment gateway is integrated for these features. Subscription payments are processed securely through Razorpay. We do not store your complete payment card information on our servers.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication and role-based access controls
• Regular security audits and updates
• Secure cloud infrastructure with backups
• Access logs and monitoring for suspicious activities

6. Data Retention

We retain your personal information for as long as your account is active, required to provide services, or necessary for legal and accounting purposes. Financial records may be retained for up to 7 years for compliance and audit purposes.

7. Your Rights & Choices

• Access: Request a copy of the data we hold about you
• Correction: Update or correct inaccurate information through the app
• Deletion: Request deletion of your account and associated data
• Opt-Out: Disable push notifications in app settings
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us at help@apnisociety.in

8. Children's Privacy

ApniSociety is intended for use by adults (18 years and older). We do not knowingly collect personal information from children under 18.

9. Updates to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through in-app notifications, email to your registered address, or a prominent notice on our website. Your continued use of ApniSociety indicates acceptance of the updated policy.

10. Compliance with Indian Laws

ApniSociety complies with applicable Indian data protection laws, including the Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

11. Cookie Policy

Our website and app may use cookies and similar tracking technologies to enhance user experience and analyze usage patterns. You can control cookie settings through your browser or device settings.